Shipping & Returns
FAST MAIL ORDER SERVICE
SHIPPING FOR LARGE ITEMS WHICH ARE NON UK MAINLAND OR HIGHLANDS AND ISLANDS CUSTOMERS PLEASE CONTACT US FOR A QUOTE ON SHIPPING.
UK ORDERS WILL ONLY BE SENT TO UK MAINLAND ADDRESSES ONLY, WHICH YOU HAVE GIVEN US ON THE ORDER FORM -UNLESS YOU CONTACT US FIRST TO CONFIRM EXTRA SHIPPING COSTS.
ORDERS FOR OVERSEAS CUSTOMERS send us your order along with your name and address and we will contact you with the postage rates and we will then send you a payment link by PAYPAL
Exports Goods delivered overseas may be subject to local import duties, please check on your local government web site. TASS will not be liable for any additional expenses incurred.
The cost of delivery worldwide depends on how much you spend and the weight.
Europe prices start at £14 for small parcels, depending on weight/size and value. For rest of world prices start at £20 again depending on weight/size and value.
FAST UK DELIVERY
Small parcels ( under 1kg are sent 1st class signed for, or under 2kg sent 2nd class signed for, that are under 42cm L , 32 cm W & 15cm H) are sent via Royal mail to ENTIRE UK .
Parcels larger or heavier than this are sent via DHL or FEDEX to MAINLAND UK ONLY . max 20 kg
EXCLUDING POSTCODES that are Scottish Highlands AB 31-56 ,PA,IV,PH,HS1-9,KA,KW,ZE,TR21, and all UK islands IOM , IOW ,NI, CHANNEL ETC .
If you think your postcode comes under these , then please contact us FIRST for a quote for postage prices.
MAINLAND RATES are as follows:
- £2.95 if you spend up to £3.99
- £4.00 if you spend between £4.00 and £9.99
- £7.25 if you spend £10.00 or more
Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to deliver promptly but cannot be held responsible for any inconvenience arising from failing to deliver promptly, factors which could reasonably be considered to be outside our control .We strongly advise that if the goods are required for a specific date they are ordered in advance to avoid any disappointment.
All shortages in parts supplied must be reported to TASS by email firstname.lastname@example.org stating invoice no. within 36 hours upon receipt.
Click & Collect
Our Click & Collect service was launched on 20th May 2020. Collections can be made from our shop at 114 Northdown Road, Margate, Kent, CT9 2RE. After you place your order, we will be in touch within a couple of hours to discuss the collection date, time and details.
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to complete the delivery of all the goods ordered, and the goods may not be available within a reasonable amount of time ( 30 days ), and where a substitute product is not acceptable, we may, at our discretion, dispatch the order incomplete. In the case that the goods have been paid for by cheque, a clearance time of 7 working days will be required to be able to make a full balance refund.
Most items ordered before 12 Midday are shipped same day on normal working days. We do not ship on SATURDAYS /SUNDAYS OR BANK HOLIDAYS
Motor scooters are NOT delivered free for any reason. Collection is in person or delivery can sometimes be arranged at an extra cost that may not be stated at the point of order. Risk or damage or loss shall pass to you at time of delivery to the specified delivery address.
TASS wants you to be totally satisfied with your purchase. If for any reason you are not happy with your order we will refund the value of the goods supplied, provided that you first notify us of your intention to cancel, and that the goods together with the original invoice are returned to TASS in perfect condition to the address specified on the invoice within 7 working days after the day of delivery.
A certificate of posting should be obtained as we cannot be responsible for the non delivery of goods to our address without it. The cost of posting the goods back to us must be wholly covered by the customer and not ourselves. Your right to cancel does not apply to items that have been used or fitted by you. You must take good care of the goods while they are in your possession. TASS will repay you the value of the goods without any further charge to you once they have been received at our address in good condition.
A proof of purchase/receipt from TASS is required for all items returned under warranty.
Used parts ,Helmets, Motorcycle clothing (unless faulty), carb jets , needles,valves , shims,pins,special ordered items that are within 36 hours upon receipt.
INCLUDING SPECIAL ORDERED PARTS ,second hand parts,and end of range sale items .
Damaged or Defective Goods
If in the unlikely event your goods arrive in a damaged condition or are defective in any way you must inform us within 36 hours upon receipt by email email@example.com stating the order number and the problem. Failure to do so will deem that you have accepted the goods. The goods should be returned to TASS. If for any reason a replacement is not available for a damaged or defective item, then we will refund the value of the returned goods to the original payment method.
Choice of Law & Jurisdiction
These terms shall be governed by and construed in accordance with UK law. TASS is a privately owned business whose head office address is 114 Northdown Road, Margate, Kent CT9 2RE.
Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority standards department or citizens advice bureau.